Studio Terms

(Update as of 6/30/21)

In-Studio Class RESERVATION Policy:

  • Pre-registering for class is STRONGLY encouraged. 

  • Please complete the updated liability release HERE if you have not done so yet. (Let us know if you have any issues logging into your account.)

  • Make sure you have text and/or email notifications enabled in your client account for “Reminders and Schedule Changes” so you receive notifications regarding class reservations. Text is preferred for faster, automated confirmation. (This is extremely important so you know if/when you’ve been moved off of a waitlist and onto the class roster.)

  • If you sign up for class on the waitlist and receive a text or email notification of being moved to the class roster, please confirm or decline your reservation right away. By signing up for a class waitlist, you are agreeing to the same terms as signing up for a class. The same cancelation policy also applies, (below) regardless of whether or not you confirm your reservation in the event of being moved onto the class roster from the waitlist.

  • Please try to arrive to the studio no later than 5 minutes prior to class start time. If you are running a couple minutes late, please call and let us know.

  • Always check in at the desk immediately upon arrival! It is important that your attendance has been confirmed so that your spot is not given up to someone on the waitlist.

  • Classes will start promptly on-time as scheduled and the door may be locked at class time. Please arrive early!

  • Please do not come to class if you have any cold or flu symptoms! Cancel your reservation asap. Late cancel fees can be waived due to illness or emergency. Thank you for always being honest!

 

In-Studio Class Cancellation Policy:

  • Our cancellation window and associated late cancel and no-shows fees are strictly enforced!

  • Cancellation windows:

    • 6:00 am  and 8:00 am class reservations must be cancelled before 8:00 pm the night before if you cannot attend class.

    • All other class reservations must be cancelled at least 4 hours before class time.

  • If you cannot attend a class that you are pre-registered for, login to your client account via our Firelight Yoga app, MindBody Connect app, or through our website “My Account” page and cancel your reservation within the cancellation window listed above to be “early-cancelled” without penalty. (If you sign up for the waitlist, you are agreeing to the same terms as signing up for a class. The same cancelation policy applies if you are moved onto the class roster from the waitlist.)

  • You can also call the studio if you are having difficulties canceling your reservation and we will be happy to assist you. Please leave a voicemail if we are not able to answer, or you can text 503-461-5363.

  • If you cancel your class reservation outside of the cancellation window, you will be marked as “late-cancelled” and charged a fee of $15. If you do not contact the studio, do not attempt to cancel your reservation, and do not show up for your pre-registered class, you will be marked as a “no-show” and charged a fee of $20. No exceptions. 

  • Fees are charged to the credit/debit card on file and a receipt will be sent to the email you have saved on your client profile with us. If the saved payment source is outdated, this charge will be placed on the client account as an amount owed to be settled once the card is updated. (Those with class card packages will keep the class on their account, but they will be charged the applicable fee.)

  • Every effort possible should be made to cancel reservations within the cancellation window. However, if something emergent comes up, (i.e. sudden onset of symptoms of illness, last minute work schedule change, traffic issue, etc.) please just call the studio and let us know asap! We will mark you as “early-cancelled” and waive any fees in that instance. WE NEVER WANT ANYONE TO COME TO CLASS SICK JUST TO AVOID LATE CANCEL FEES!

 

Live Stream Class Reservation Policy:

  • When signing up for a live stream class, you can either practice live with the teacher, or take the class on your own time with the class recording up to 3 days after class time. (The link for the class recording will be delivered to your inbox within 4 hours after scheduled class start time.)

  • You can sign up for a live-stream class up to 1 min. before class start time, but it may take a few minutes to receive the Zoom link to join the class via email. Therefore, we recommend registering for class an hour or more before it starts to ensure you receive your unique class link in a timely manner.

  • Class link emails will come from hello@fitgrid.com. Check junk and spam folders if you do not see your link within an hour of class time, (or within 10 minutes if you sign up less than an hour before class time.) Click here for a helpful article to make sure that class link emails arrive in your inbox.  Email studio staff for assistance if you are still not seeing your link within 30 minutes of class start time (as directed to do so in each live stream class description online) so that we may assist you.

 

Live Stream Class Cancellation Policy:

  • Please cancel any live stream class reservations you are not able to attend at least 1 hour before class time.

  • Any reservations not cancelled at least 1 hour before class start time will be marked as “attended.”

  • No fees are charged for “no-shows” or “late-cancels” for live stream classes, but we ask that you cancel your reservation if you are not able to attend in order for your class to be returned to your account for use another time.

  • No refunds will be given for those who pre-register for a live stream class but do not attend for any reason and do not cancel their reservation before class starts. No exceptions.

ON-SITE PARKING:

  • When attending in-person classes at the studio and traveling by vehicle, PLEASE DO NOT PARK IN THE PARKING LOT AT THE BACK OF THE BUILDING. THIS LOT IS FOR KSTATION CONDO RESIDENTS ONLY.

  • Parking is all free, street parking in the neighborhoods surrounding the studio. Depending on time-of-day, parking can be a little challenging. Please give yourself extra time to park and still be to class on time.

 

General Guidelines:

  • Any changes to reservations made with ClassPass, (including cancellations and switching classes,) MUST be handled directly through ClassPass.

  • All classes must be paid for by class start time. If you take a class without a drop-in or class package already on your client account, you will automatically be charged for a drop-in class and receipt will be emailed to the email on file with us.

  • Firelight Yoga is not responsible for lost or stolen items. We have a lost and found, however when it fills with a lot of unclaimed items, they are regularly donated.

  • Please read and follow the studio etiquette HERE.

 

Studio Contracts and Class Package Expirations:

  • Monthly Unlimited Autopay membership contracts are a 4-month minimum commitment. Notify us at any time after the first four months should you need to suspend or cancel. Otherwise, your membership will continue to charge on the same day each month and auto-renew every 24 months. (For members in the discount group, your membership lasts for one year, upon which it can be manually renewed pending applicable verification of maintaining eligibility for the discount group.)

  • Following the initial 4 month commitment, monthly unlimited autopay contracts can be suspended following the initial 4 months at no penalty up to twice per calendar year for 14-45 days. You may combine the two available yearly suspensions as needed for a maximum suspension of 90 days each year. No exceptions.

  • All regularly-priced studio class cards have a 1-year expiration from the date of the first class taken or reserved. Please read the fine print for all sale packages and special offers as many discounted class packages have a 6 month expiration.

 

Credit Card Transactions:

  • Every client account must have a valid credit card stored in the profile and we encourage as many cash-free sales as possible during the first phase of reopening. (We do not have access to your credit card information. It is encrypted and stored in our secure software.)

 

Minimum Age Requirements:

  • The minimum age to practice unheated classes is 13. Clients between the ages of 13 and 16 need to be accompanied by an adult the first 5 times they practice.

  • The minimum age to practice heated classes is 15. Clients between the ages of 15 and 17 need to be accompanied by an adult the first 5 times they practice.

  • A minor’s parent or guardian must be present to sign the new student waiver indicating consent for their minor to practice with FLY.

  • We do not allow unaccompanied minors to wait in the lobby while their parent or guardian is taking class.